Terms and Conditions About Us Homebits want you to be completely satisfied with your shopping experience. If you have any suggestions or comments, please email Homebits using the CONTACT link on our site. Our Contact details are: Homebits 6 Lower Road Cookham Maidenhead Berkshire SL6 9HF Phone: 01628 551855 Making a Purchase To order products from the Homebits website, simply follow these steps: Select the product(s) you wish to purchase, selecting the available options as necessary, the quantity you require, then click on the "Buy Now" button. You will then be shown a new page (shopping cart), which will show the item(s) you have selected. If you continue shopping you will then be taken back to the item that you last viewed. You can continue to search the Homebits site for further goods that you may wish to purchase and add these to your basket (you may add as many products as you wish before visiting the checkout). The total number of items and value of your basket (excluding delivery) will be displayed at all times and by clicking "View Basket", you will be able to amend any selected item(s). If any item(s) appear either priced £0.00 or described as "Drop Down" this is a site error and we would ask you to contact us for the correct price as Homebits does not sell any item(s) for £0.00. There is a minimum order of £20 inclusive of VAT (excluding carriage) required. When you have finished shopping click the "Checkout" button where you will be taken to your shopping cart which will show you the products that you have selected to order. If anything is incorrect, press "Cancel" and you will be taken back to the item that you last viewed and by clicking "View Basket" you will be able to make any changes. If all details are correct, click on "Next" and fill in the information requested, at this point delivery charges (if applicable) will be shown. Once completed, you will then be taken to the SagePay site which uses Security from Verified by Visa and MasterCard® SecureCode™ for internet transactions who will process your payment. After this you will be presented with a receipt page confirming your Homebits order and transaction for your records. If you require a confirmation e-mail, please ensure that you click to return to our site as our system uses this final action to generate this. Please note that the date on your credit card statement for your transaction may not be the same as that shown on your e-mail confirmation. The transaction on your credit card statement will be shown as "IT-FITZ.com" and not Homebits. Shipping and Handling Delivery is free on all orders over £250 goods value (EU Countires and Worldwide excepted) exclusive of VAT (Channel Islands excepted). Our charges are banded and calculated by the goods value which, dependant on the weight/country location, are either sent by Royal Mail First or Second Class Signed For, Hermes, Special Delivery Next Day (Before 1pm), FedEx Next Day (UK only), International Signed For, DPD International, DHL, UPS, TNT or FedEx. Please note that you will be required to sign for our delivery and therefore we recommend that the delivery address that you give should take this into account when placing your order. If for whatever reason the goods are returned to us due to failure to comply we may, at our discretion, charge you for a repeat delivery. We also offer for UK Mainland Next Day Delivery if the item is instock where all orders must be placed before 13:30, Monday-Friday, otherwise they will be sent the following day. Our aim is to get your purchase(s) to you as quickly as possible and we always despatch with this in mind. For UK Mainland delivery, our charges are as follows: Upto £ 99.99 = £ 8.00 (ex-VAT) Upto £149.99 = £ 10.00 (ex-VAT) Upto £249.99 = £ 12.50 (ex-VAT) UK Highlands + Islands delivery charges are as follows: Upto £ 99.99 = £ 12.50 (ex-VAT) Upto £ 149.99 = £ 18.75 (ex-VAT) Upto £ 249.99 = £ 25.00 (ex-VAT) Northern Ireland delivery charges are as follows: Upto £ 99.99 = £ 11.75 (ex-VAT) Upto £ 149.99 = £ 15.00 (ex-VAT) Upto £ 249.99 = £ 18.50 (ex-VAT) Channel Islands delivery charges are as follows: Upto £ 99.99 = £ 18.00 (NO-VAT) Upto £ 149.99 = £ 24.00 (NO-VAT) Upto £ 249.99 = £ 30.00 (NO-VAT) Republic of Ireland delivery charges are as follows: Upto £ 99.99 = £ 18.00 (NO-VAT) Upto £ 149.99 = £ 24.00 (NO-VAT) Upto £249.99 = £ 30.00 (NO-VAT) We can ship to EU Countries and Worldwide where the delivery charges are calculated at a flat rate upto a purchase value of £249.99 dependant on your country location. For all purchases made over this order value there is tiered delivery charge based on your country location. Zone 1 - £20.00 (ex-VAT) Belgium, France, Germany, Luxembourg, Netherlands Zone 2 - £24.00 (ex-VAT) Austria, Denmark Zone 2+ - £47.00 (ex-VAT) Liechtestein, Switzerland Zone 3 - £28.00 (ex-VAT) Czech Republic, Italy, Slovak Republic, Spain + Balearic Islands Zone 4 - £32.00 (ex-VAT) Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden Zone 5 - £38.00 (ex-VAT) Bulgaria, Greece, Latvia, Lithuania, Romania Zone 5+ - £55.00 (ex-VAT) Bosnia and Herzegovina, Canary Islands, Croatia, Iceland, Malta, Norway Zone 6 £50 (ex-VAT) for purchases upto £499. £100 (ex-VAT) for purchases over £500. USA, Canada, Australia and New Zealand If you are interested in buying anything from Homebits and your country is not listed, please contact us. Delivery Schedule Homebits will make every effort to deliver your order within fourteen working days but in certain circumstances this may not be possible - (see Back Orders). Delivery of the Goods willl be made to the address that was specified in the order and you must make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. You may be required to sign for the Goods and you should bear this in mind when confirming your delivery address details as failed deliveries may incurr additional costs to you the purchaser if we receive the Goods back from our carriers due to your inability to receive them. Please be aware that although Homebits makes every effort and packs goods with protection for export, we cannot be held responsible for fragile items (for example ceramic or glass) that may be damaged by shipping to countries outside The United Kingdom. Title and risk in the Goods shall pass to you upon delivery of the Goods. Back Orders Sometimes Homebits may be out of stock of your item(s) and if so, these will be put on back order for you. Should this be the case, Homebits will contact you with the anticipated completion date for your total order and may offer to part ship some of your items at no additional cost to yourselves. If this is not acceptable then you have the option to cancel your order for the outstanding item(s) if you would rather not wait. Homebits will refund your credit card to the value of the item(s) that you have cancelled, then the buyer shall indemnify Homebits against all loss costs (including the cost for all labour and materials used and overheads incurred) damages, charges and expenses arising out of the order and the cancellation thereof without prejudice to any other rights of the company. It is expressly stipulated that in the event of any claim on any ground being made by the buyer against the company in respect of the goods or any matter arising from or in relation to the order under no circumstances shall the company be liable for loss of profit or any consequential loss howsoever arising. Tax Charges All prices shown on our website are inclusive of VAT @ 20%, and when you add to/view the basket the selected individual prices will be shown exclusive of VAT. The calculated carriage charges (where applicable) which are shown on the view basket/checkout pages are exclusive of VAT and are subject to VAT @ 20% at checkout. For EU individuals and company purchases, the prices shown are in pound sterling which are inclusive of UK tax charges, which will not apply and it is the responsibility of the individual or company making the purchase to comply and deal with any local customs and taxation requirements that may arise as a result. For orders to be shipped outside the European Union and Worldwide, the tax charge of 20% will not apply but it is the responsibility of the individual making the purchase to comply and deal with any customs and taxation requirements that may arise as a result. Credit Card Security Homebits use SagePay which uses Security from Verified by Visa and MasterCard® SecureCode™ for internet transactions to process your payment. No credit card information is held by Homebits. Please note that your credit card statement will show your Homebits purchase transaction as "IT-FITZ COM LIMITED". 30 Day Refund Guarantee We offer a no quibble 30 day refund guarantee for retail customers when you purchase from Homebits. If you change your mind all we ask is that you return the goods to us unused, undamaged, in their original packaging and a resaleable condition with all fixings and fittings and we will refund the value of those goods. This refund does not include the initial carriage charged. If no carriage has been paid and the value of the item return affects the overall order value, the initial order carriage charge that would have been paid will be deducted from the refund. Refunds are usually made within 5 working days following return and inspection of the goods. 1 Year Minimum Manufacturers Guarantees All of our products are covered by at least 1 year manufacturers' guarantees - as authorised retailers we deal with any problems on your behalf, providing refunds, replacements or spare parts as appropriate. Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01628 551855 (International +44 1628 551855) or write to us at: Homebits 6 Lower Road Cookham Maidenhead Berkshire SL6 9HF Privacy Policy Homebits are committed to protecting your privacy. Homebits will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Homebits do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. The type of information we will collect about you includes: • your name • address • phone number • e-mail address Homebits will never collect sensitive information about you without your explicit consent. The information Homebits hold will be accurate and up to date. You can check the information that Homebits hold about you by e-mailing us. If you find any inaccuracies Homebits will delete or correct it promptly. The personal information which Homebits hold will be held securely in accordance with our internal security policy and the law. If Homebits intend to transfer your information outside the EEA (European Economic Area) Homebits will always obtain your consent first. Homebits may use technology to track the patterns of behaviour to our site. This can include using 'first party cookies' which are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. Usage of a cookie is in no way linked to any personally identifiable information while on our site. You have the ability to accept or decline cookies by modifying the settings in your browser. If you choose to disable cookies, you may still use our site but, you will be unable to place orders or benefit from the other features that use cookies. We also keep track of activity on our website via log files stored on our web servers. We collect information such as IP address, browser type and version, and pages you view. We also keep track of how you got to our site and any links you click on to leave our site. We use our logs of your website activity to assist us in offering you a personalised Web experience, assist you with technical support, diagnose problems with our server, administer our website and to tailor our product and service offerings to you. We may use your information to periodically send you e-mails about new products, special offers or to review a previous purchase. If you wish to opt-out, please send us an e-mail and we will remove you from our list. Returns Policy You are advised to inspect the Goods immediately upon receipt and you should notify Homebits in writing by e-mail (sales (at) homebits.co.uk) if the goods are unsuitable, damaged, or do not comply with your order within seven days from the delivery date. We want you to be happy with your purchase and if for any reason the Goods do not suit your needs, the purchaser can return them to Homebits unused, undamaged, in their original packaging and adequately insured during their return journey for a full refund (excluding calculated delivery charges, if any, calculated on the value of the item(s) being returned). Where a claim of defect or damage is made, the Goods shall be returned by the purchaser to Homebits in their original delivered packaging and should be adequately insured during their return journey. The purchaser will be entitled to a full refund (including calculated delivery charges, if any, calculated on the value of the item(s) being returned) plus the carriage costs incurred to return such, if the Goods are in fact proven to be defective or damaged. If Homebits supply an item in error which is not in accordance with your order, it is the responsibility of Homebits to advise you of their return instructions which may involve a third party, for example The Post Office, in order to fufill this requirement; all costs are limited to the cost of the item being returned. All goods being returned must include a copy (or original) of the Homebits issued delivery/invoice note included within the returned package in order for us to process this as quickly as possible. Proof of postage does not constitute a return receipt by Homebits and any claims made against returns made using this method will not be accepted. PLEASE NOTE: If you, the purchaser, fail to notify or advise Homebits within ten days from the date of the Homebits delivery/invoice note included with your purchase and subsequently do not return these items within 18 days from the date of this notification, then you shall be deemed to have accepted the goods. Any requests for returns after this period has elapsed will be at the discretion of Homebits and any subsequent refunds due in respect of an agreed return will be subject to a re-stocking/handling charge. Remittance Terms As we are an on-line retailler we do not offer credit facilities and payment should always be made via SagePay. Your credit card statement will show your transaction with us as ITFITZ.Com Limited. |