| ABOUT US Homebits want you to be completely satisfied with your shopping experience. If you have any suggestions or comments, please email Homebits using the CONTACT link on our site. Our Contact details are: Homebits 11/12 Woodlands Farm Spring Lane Cookham Dean Berks SL6 9PN Phone: 01628 899715 Fax: 08701 337955 |
| HOW TO MAKE A PURCHASE To order products from the Homebits website, simply follow these steps: Select the product(s) you wish to purchase, selecting the available options as necessary, the quantity you require, then click on the "Buy Now" button. You will then be shown a new page (shopping cart), which will show the item(s) you have selected. You will then be taken back to the item that you last viewed. You can continue to search the Homebits site for further goods that you may wish to purchase and add these to your basket (you may add as many products as you wish before visiting the checkout). The total number of items and value of your basket (excluding delivery) will be displayed at all times and by clicking "View Basket", you will be able to amend any selected item(s). When you have finished shopping click the "Checkout" button where you will be taken to your shopping cart which will show you the products that you have selected to order. If anything is incorrect, press "Cancel" and you will be taken back to the item that you last viewed and by clicking "View Basket" you will be able to make any changes. If all details are correct, click on "Next" and fill in the information requested, at this point delivery charges (if applicable) will be shown. Once completed, you will then be taken to the HSBC secure e-payments site which uses Security from Verified by Visa and MasterCard® SecureCode™ for internet transactions who will process your payment. After this you will be presented with a receipt page confirming your Homebits order and transaction for your records. Should you require an e-mail confirming your purchase, click return to site and this will be generated. Payment for your purchase is not taken until the goods are ready to be shipped and therefore the date on your statement for your transaction may not be the same as the e-mail confirmation. |
| DELIVERY COMMITMENT Homebits will make every effort to deliver your order within fourteen working days but in certain circumstances this may not be possible - (see Back Orders). Delivery of the Goods willl be made to the address that was specified in the order and you must make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. You may be required to sign for the Goods and you should bear this in mind when confirming you delivery address details as failed deliveries may incurr additional costs to you the purchaser. Title and risk in the Goods shall pass to you upon delivery of the Goods. |
| BACK ORDERS Sometimes Homebits may be out of stock of your item(s) and if so, these will be put on back order for you. Should this be the case, Homebits will contact you with the anticipated completion date for your total order and may offer to part ship some of your items at no additional cost to yourselves. If this is not acceptable then you have the option to cancel your order for the outstanding item(s) if you would rather not wait. Homebits will refund your credit card to the value of the item(s) that you have cancelled. |
| TAX CHARGES All prices shown on our website are inclusive of VAT @ 17.5%, and when you add to/view the basket the selected individual prices will be shown exclusive of VAT. The calculated carriage charges (where applicable) which are shown on the view basket/checkout pages are exclusive of VAT and are subject to VAT @ 17.5% at checkout. For EU individuals the prices shown, which are inclusive of UK tax charges, will still apply. For EU company purchases the tax charge of 17.5% will not apply upon confirmaton of your EU company registration number by completing the required information at checkout. |
| CREDIT CARD SECURITY Homebits use HSBC secure e-payments which uses Security from Verified by Visa and MasterCard® SecureCode™ for internet transactions to process your payment. No credit card information is held by Homebits. Please note that your credit card statement will show your Homebits purchase transaction as "IT-FITZ COM LIMITED" |
| PRIVACY POLICY Homebits do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| RETURNS POLICY You are advised to inspect the Goods immediately upon receipt and you should notify Homebits in writing either by e-mail (sales@homebits.co.uk) or fax (08701 337955) if the goods are unsuitable, damaged, or do not comply with your order. We want you to be happy with your purchase and if for any reason the Goods do not suit your needs, the purchaser can return them to Homebits unused, in their original packaging and adequately insured during their return journey for a full refund (excluding calculated delivery charges, if any, calculated on the value of the item(s) being returned). Where a claim of defect or damage is made, the Goods shall be returned by the purchaser to Homebits in their original delivered packaging and should be adequately insured during their return journey. The purchaser will be entitled to a full refund (including calculated delivery charges, if any, calculated on the value of the item(s) being returned) plus the carriage costs incurred to return such, if the Goods are in fact proven to be defective or damaged. If Homebits supply an item in error which is not in accordance with your order, it is the responsibility of Homebits to advise you of their return instructions which may involve a third party, for example The Post Office, in order to fufill this requirement; all costs are limited to the cost of the item being returned. All goods being returned must include a copy (or original) of the Homebits issued delivery/invoice note included within the returned package in order for us to process this as quickly as possible. Proof of postage does not constitute a return receipt by Homebits and any claims made against returns made using this method will not be accepted. PLEASE NOTE: If you, the purchaser, fail to notify or advise Homebits within ten days from the date of the Homebits delivery/invoice note included with your purchase and subsequently do not return these items within 18 days from the date of this notification, then you shall be deemed to have accepted the goods. Any requests for returns after this period has elapsed will be at the discretion of Homebits and any subsequent refunds due in respect of an agreed return will be subject to a re-stocking/handling charge. ©Homebits 2008 |
